- Route Protect: Keep Your Shipments Protected
Deepen customer loyalty and protect the planet When your customers protect a package with Route, they’re also protecting the planet Route calculates and offsets the carbon emissions involved in the delivery of every protected package, so that protected orders ship 100% carbon neutral
- Route Shipping Protection Policies – Route for Shoppers
Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage,
- How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims route com (directly or via your claim confirmation email) to check for updates We will also send status updates via email when your claim is successfully filed, approved, and resolved
- Shopper FAQs – Route for Shoppers
Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection And if something happens, we’re here to help with a fast, convenient resolution
- Route mobile app tracking FAQ - Route for Shoppers
The Route mobile app offers a seamless way to keep track of all of your orders in one place That means you can shop anywhere (even Amazon) and track it with Route
- Route Privacy Policy
We offer the Route Services directly to End Users, for example when they download and use the Route App to track and protect their packages We also work directly with Merchants to offer our Services on their respective storefronts
- Claim status definitions – Route
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal
- Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route If you were not the primary user to set up your store account and need access, please contact your account manager to set up a profile for you
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